QQQTrader ("we," "us," or "our") operates the website located at qqqtrader.com (the "Site") and related services (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our Service.
By accessing or using the Service, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
- Account Information: When you register, we collect your name, email address, and password.
- Payment Information: When you subscribe, your payment details (credit card number, billing address) are collected and processed securely by our third-party payment processor, Stripe. We do not store your full card number on our servers.
- Profile Information: You may optionally provide a phone number to receive SMS trade notifications.
- Communications: If you contact us via email or support channels, we retain the content of those communications.
1.2 Information Collected Automatically
- Usage Data: We collect information about how you interact with our Site, including pages visited, features used, and time spent on pages.
- Device & Browser Data: IP address, browser type, operating system, device identifiers, and screen resolution.
- Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies to remember your preferences, analyze Site traffic, and support our marketing efforts. See Section 6 below for details.
- Referral Data: If you arrive at our Site via an affiliate or referral link, we collect the referral identifier to attribute the referral.
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve the Service, including delivering trade signals via email and SMS.
- Process subscriptions, payments, and billing through Stripe.
- Send transactional communications such as subscription confirmations, trade alerts, and account notifications.
- Send marketing communications (you may opt out at any time).
- Analyze usage patterns to improve user experience and develop new features.
- Detect, prevent, and address fraud, abuse, and technical issues.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your data with the following categories of third parties:
- Payment Processor (Stripe): To process subscription payments and manage billing.
- Email Service (SendGrid): To deliver transactional and trade alert emails.
- SMS Service (Twilio): To deliver trade alert SMS notifications if you opt in.
- Analytics Providers (PostHog): To analyze Site usage and improve the Service.
- Advertising Partners (Meta/Facebook): We may share hashed, pseudonymized data (such as hashed email addresses) with Meta for conversion tracking and advertising measurement through the Facebook Conversions API and Pixel. This data is hashed before transmission and cannot be used to directly identify you.
- Infrastructure (Supabase, Vercel): For hosting, authentication, and database services.
- Legal Requirements: We may disclose information if required by law, subpoena, or government request, or to protect our rights, safety, or property.
4. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. If you cancel your subscription or delete your account, we will retain your data for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. Anonymized or aggregated data may be retained indefinitely for analytics purposes.
5. Data Security
We implement industry-standard security measures to protect your personal information, including encryption in transit (TLS/SSL), secure authentication, and access controls. Payment information is handled exclusively by Stripe, which is PCI-DSS compliant. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
We use the following types of cookies and tracking technologies:
- Essential Cookies: Required for authentication, security, and core functionality of the Service.
- Analytics Cookies: Used by PostHog to understand how visitors interact with the Site and help us improve the user experience.
- Marketing Cookies/Pixels: The Meta (Facebook) Pixel may be used to measure the effectiveness of advertising campaigns and deliver relevant ads. This applies only when you arrive via certain affiliate links.
- Local Storage: We use browser local storage to remember preferences such as tutorial completion status and referral attribution.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.
7. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
- Access & Portability: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the link in the email footer, or opt out of SMS notifications in your profile settings.
- Do Not Sell: We do not sell your personal information. California residents may exercise rights under the CCPA by contacting us.
To exercise any of these rights, please contact us at support@qqqtrader.com.
8. California Privacy Rights (CCPA)
If you are a California resident, you have the right to know what personal information we collect, request deletion of that information, and opt out of any "sale" of personal information (which we do not engage in). To submit a request, contact us at support@qqqtrader.com. We will verify your identity before processing the request and respond within 45 days.
9. International Users
The Service is operated from the United States. If you access the Service from outside the U.S., your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Service, you consent to such transfer and processing.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we have collected information from a child under 18, we will promptly delete it.
11. Third-Party Links
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you by posting the updated policy on this page and updating the "Last updated" date below. Your continued use of the Service after changes are posted constitutes acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
QQQTrader
Email: support@qqqtrader.com